Shipping & Returns

 

SHIPPING of GOODS

 

Please Note

Australia Post is not currently shipping to international destinations using Economy Shipping rates. If needing to ship to the USA or other destinations please contact the studio for a shipping estimate.

 

SHIPPING PROVIDER

Due to our rural location we deliver all domestic and international orders via our most trusted and convenient provider Australia Post. Australia Post is now a carbon neutral shipping provider.

SHIPPING RATES
Shipping & Handling is calculated at the checkout based on the weight, size and location of your order.
LETTER RATES
Items shipped as "Letters" do not include tracking.
If you require tracking please choose the Express letter option.
PARCEL RATES

Larger orders will ship as "Parcels" and do include tracking.

LOCAL PICK UP
If you would like to collect your order from the studio (by arrangement only), please select "local pick up" at checkout.

 

DELIVERY TIMES

Within Australia

  • Standard Shipping 1 - 6 working days

  • Express Post 1 – 2 working days

 International

  • Letters & Parcels Air Mail 3 – 10+ working days (excludes any time in customs and delays outside of Aust Post control)

  • Letters & Parcels Standard Mail with tracking 6+ business days (excludes any time in customs and delays outside of Aust Post control)

  • Letters & Parcels Express Mail 2-4 working days (excludes any time in customs and delays outside of Aust Post control)

 

Please note Jo Olive Studio is not liable for any fees associated with custom or border control procedures. Please check with your countries custom policies prior to ordering if unsure.

Please note: Please allow up to two weeks for domestic mail and 3 weeks for international mail delivery at exceptionally busy times of the year such as Christmas, New Year & Easter.

COVID-19 Shipping notes: Shipping at this time has been delayed, especially international orders. Please expect significant delays if ordering internationally.

 

 

REFUNDS and EXCHANGES

 

  • Refunds must be requested within three days of receiving your items.
  • Refunds are issued on a case by case basis.
  • If your case is accepted, goods must be returned to the studio within 14 days, in a re-sellable condition including undamaged packaging. Return shipping is at the customer's expense. 
  • We ship with care. If you receive damaged goods, please photograph and send asap so that we can discuss with our carrier.
  • We list items clearly. Refunds are not available for a change of mind. There must be a significant reason: damage or fault to be eligible for a refund.
  • Exchanges are not permitted.
  • All Sale items are final and are not eligible for exchange or refund.