FAQ

GENERAL INFORMATION

Payment

Payment can be made by credit card and Paypal. A Paypal account is not required to pay via credit card.

Do you offer Afterpay?

We are in the process of offering AfterPay for all purchases - please stay tuned. In the meantime, feel free to contact the studio if you would like to arrange a payment plan and we'll see if we can accomodate your request.

Shipping & Returns

For all information regarding delivery and our returns policy please visit the Shipping & Returns page here.

 

ARTWORKS

Do you offer a framing service?

Yes, framing of artworks can be arranged for an additional fee. Please contact the studio to discuss your requirements, ideas, framing options and to obtain a quote. 

Do you offer a mock-up service prior to artwork sales? 

Yes, a mock up of the artwork you wish to purchase can be created using a photograph of the space/wall that you intend to hang on. Contact the studio to request. This service is free of charge.

Do you take on commissions?

At this time I am not taking on private commissions for artworks. 

I saw a work I like on Instagram, is it for sale?

It may be, contact me to enquire. Often some works are shown "in progress" and may be overworked. It is worth asking though, it may still be in the studio.

Are all of your works framed?

No not all works are framed. Artwork descriptions will include whether an artwork is framed or unframed or supplied ready to hang. If you are unsure please contact the studio to confirm.

I saw some of your works as prints, where can I buy them?

A collection of my original artworks are available as Artist Edition prints and can be purchased at Fine Print Co

 

GOODS and LETTERPRESS PRINTING

Do you do letterpress printing for others? 

Unfortunately I don't work with custom clients at this time. However my former studio Olive Letterpress (now run by my husband) does. You can contact Olive Letterpress here for an estimate or view current work on instagram @oliveletterpress 

Do you sell to wholesale/sell to retail stores?

 Yes, I offer a select range of goods for wholesale to stores that I feel align to my aesthetic and values. If you are interested in stocking Jo Olive goods and feel that your store is a good fit for my work please visit the Wholesale page and complete the application form.

When do you release new goods?

I don't have a schedule for the release of new work. Sign up to my seasonal newsletter to be the first to know when new work is released. 

Where can I purchase your notebooks and other goods?

You can purchase my range of goods online or visit the Stockist page to find a store near you.

 Is it possible to request "no packaging" or "no plastic packaging" on our card or notebook order?

Sustainability and the minimisation of plastic in our environment is a topic we care deeply about. Currently our notebooks are simply packaged with a paper belly band, however we are still yet to find a practical and eco-friendly solution for our letterpress cards. Our experiments with plastic free packaging have not been as successful as we had hoped; our sub-tropical climate plays havoc with envelope gums and the fine cotton stocks suitable for letterpress are easily scuffed and damaged. Currently our cards are delivered in recyclable sleeves that can be easily repurposed (excellent for seed collection in the garden) or taken to Redcycle deposit sites for repurposing and processing.

 

STUDIO

Can I visit your studio?

As my studio is located on our private property, studio appointments must be made. If you are interested in purchasing work and would like to view available pieces, please contact the studio to make a suitable time. 

Where can I see your work?

You can view work during exhibitions and when available in select gallery stores or online platforms. Newsletter subscribers are first to be invited to upcoming shows and will be notified when new artworks are released or exhibitions are held.

Do you ever have studio sales?

Sorry, I don't sell artworks at sale prices. From time to time I may hold a flash sale on Instagram however these may not be announced via the newsletter.

How do I know when new artworks are available?
Newsletter subscribers are the first to view new artworks. 
Is your studio eco-friendly?

Being located amongst World Heritage Rainforest, our studio cares deeply for the natural world and works hard to employ materials and processes that do no harm. We prefer to keep waste, plastic and solvents to a minimum in the studio and employ biodegradable, compostable and up-cycled packaging as often as we possibly can. Sustainability is a big topic for the studio, so stay tuned for a more in-depth article in our Journal about our sustainability story soon.

Can I pick up an artwork from your studio?
Yes, if you are local or able to travel to the studio please let me know and we can arrange a time for collection. Please be sure to select "Local Pick Up" from the shipping options at checkout.
 
COPYRIGHT and PERMISSIONS
Can I share your images online?
Yes you can share my images online however please contact the studio for permission first and all images used must be tagged and linked back to the correct username and websites where applicable. Work and images may not be copied and reproduced without consent.